Report a fault
HSB Stockholm manages the property for the cooperative. Report faults in the building and your apartment to HSB.
Report a fault
- Web
- hsb.se/stockholm
- Phone
- 010-442 11 00
- service.stockholm@hsb.se
Emergencies
Call the emergency line on 08-695 00 00 for faults that cannot wait until the next weekday, such as water leaks, flooding or a power cut in the building.
Use the emergency line for urgent faults only. If the fault is your own responsibility, you pay for the call-out.
Who is responsible
You are responsible for
- surfaces on walls, floors and ceilings
- interior doors, mouldings and non-load-bearing walls
- appliances, cooker hood, dishwasher and washing machine
- taps, water traps and cleaning the floor drain
- electrics after the fuse box: sockets, switches and fixed lighting
- locks, handles and keys for your front door
- smoke alarm
The cooperative is responsible for
- main pipes and lines serving several apartments
- ventilation and the FTX unit, with filter change at most once a year
- water-filled radiators (you are responsible for painting only)
- facade, roof, entrance, stairwell and shared spaces
The full list is in the statutes, § 35 (Swedish). Order new keys and lock cylinders from the board at cost price.